Legal

Refund & Cancellation Policy

Last updated: placeholder — replace with your actual publish date

1. Custom development work

For custom software projects, cancellation terms are set out in your project agreement. As a general rule: work already completed and reviewed is billable; work not yet started is refundable in full.

2. Product subscriptions (UniTrack, UniFlow, UniDesk)

• You may cancel a subscription at any time; cancellation takes effect at the end of your current billing period.
• We do not prorate refunds for partial billing periods, except where required by law.
• If a payment fails and cannot be resolved within a reasonable grace period, access may be suspended until payment is completed. Contact support@krgunitech.com for help resolving a failed payment.

3. Refund eligibility

Refund requests are reviewed case by case. Common reasons we approve a refund include a billing error on our part, a duplicate charge, or a service outage that materially prevented use of a paid product. Refunds are not typically issued for simply changing your mind after a service has been actively used.

4. How to request a refund or cancellation

Contact support@krgunitech.com with your account email and invoice or order reference. We aim to respond within one business day.

5. Processing time

Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

6. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "last updated" date above.